Privacy Policy

Last updated: 22 September 2025

At Kiwi Shack, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights under New Zealand law.

Information We Collect

We collect the following types of information:

Personal details: name, email, phone, billing/shipping address.
Order details: items purchased, payment information.
Device & usage info: browser type, IP address, pages visited.
Marketing preferences: newsletter subscriptions, consent status.

We do not collect sensitive personal data such as health information, government IDs, or financial account login details.

How We Use Your Information

To process and deliver your orders.
To communicate with you about your purchases or support requests.
To send updates, promotions, or marketing (only with your consent).
To improve our website, services, and customer experience.
To comply with legal obligations.

Data Retention

We retain your personal information only as long as necessary to:

Fulfil your orders.
Comply with legal and tax obligations.
Resolve disputes.
Enforce our agreements.

Marketing data is kept until you unsubscribe or withdraw consent.

Sharing Your Information

We may share your data with trusted third parties:

Payment processors (for secure transactions).
Courier and logistics providers (to deliver your order).
IT and analytics providers (to improve site performance).

Some service providers may be located outside New Zealand. In such cases, we ensure they meet equivalent standards of data protection.

We never sell your personal data.

Your Rights

Under the Privacy Act 2020 you have the right to:

Access your personal data.
Request corrections or deletion.
Withdraw consent for marketing.
Object to certain data uses.

To exercise your rights, email support@kiwishack.co.nz. We aim to respond within 5 business days.

Cookies

We use cookies to:

Keep your shopping cart active.
Remember your preferences.
Analyse traffic and performance.

You can disable cookies in your browser, but some features of our site may not work properly.

Security

We use secure socket layer (SSL) technology, PCI-DSS compliant payment processors, and restricted access protocols to safeguard your data.

Updates to This Policy

We may update this policy from time to time. Changes take effect immediately upon posting. Please review this page periodically.

Contact Us

If you have privacy concerns or questions:

Email: support@kiwishack.co.nz