About us

Last updated: 22 September 2025

Welcome to Kiwi Shack, your trusted New Zealand-owned online store since 2009. We started as a small Trade Me seller and, after more than 15 years, we’ve grown into a reliable e-commerce brand serving customers nationwide.

Our Story

Kiwi Shack was founded with a simple goal: to bring Kiwis great products at fair prices, delivered quickly and backed by friendly local support. What began as a family-run project has become a dedicated business, helping thousands of New Zealanders shop with confidence.

What We Do

We stock a wide range of quality products, carefully selected for everyday Kiwi life.
All orders are shipped directly from our Auckland warehouse — no drop-shipping, no overseas delays.
Our trusted courier partners ensure fast, reliable delivery across New Zealand.

Why Kiwi Shack is Different

Honesty: No hidden fees, ever. Shipping costs are calculated fairly at checkout.
Speed: Orders placed before 12pm (Mon–Fri) usually ship the same day.
Friendly Kiwi Support: Real people based in Auckland, ready to help by phone or email.

Our Values

Customer First – Your satisfaction is our priority.
Transparency – Clear shipping, returns, and refund policies.
Local Commitment – Proudly NZ-owned and operated.

Our Guarantee

We stand behind our products and service. If you’re not happy with your purchase, we’ll work with you to make it right — whether that means a refund, replacement, or friendly advice.

Contact Us

Email: support@kiwishack.co.nz
Location: Auckland, New Zealand

You can also visit our Contact Page for directions, including a Google Maps embed of our location.